Terms & Conditions

Services

Mela Studio provides website design, branding, mentoring and digital support. The exact scope, timings, fees and deliverables will be agreed in writing before work begins.

Bookings and payment

Projects, studio days and support sessions are confirmed once the agreed payment or deposit has been received.

Invoices should be paid by the due date shown. Late payment may delay work, launch dates or handover.

Client responsibilities

Clients are responsible for providing content, feedback, access, approvals and any third-party account information needed for the work.

Delays in supplying these may affect the project schedule.

Platforms and third-party services

Websites may rely on services such as Squarespace, Shopify, domains, email, apps, plugins, payment providers and hosting platforms.

Clients are responsible for third-party subscriptions, fees and terms unless agreed otherwise.

Changes and cancellations

Changes outside the agreed scope may require an additional quote or revised timeline.

Cancellation terms will depend on the type of work booked and how much work has already been completed.

Ownership

Once payment has been made in full, final approved design and website deliverables created specifically for the client can be used by the client for their business.

Mela Studio may retain ownership of reusable processes, templates, methods and pre-existing materials.

Liability

Mela Studio will take reasonable care when providing services, but cannot guarantee uninterrupted access to third-party platforms or services outside its control.

Contact

Questions about these terms can be sent to hi@mela.studio.